Account Deletion

Signed-in users can start account deletion through any available XRAYED account deletion control. When that control is not available in your client, contact support@xrayed.co from the email address associated with your XRAYED account and use the subject line "Account deletion request".

• Include your XRAYED username.
• State that you want XRAYED to delete your account.
• Do not include passwords, verification codes, sign-in links, private keys, or unnecessary sensitive information.

In-product deletion uses your signed-in account session as the owner confirmation. For email-assisted requests, XRAYED may need to verify that the request comes from the account owner before starting deletion. If ownership cannot be confirmed, XRAYED may ask for additional confirmation or decline to process the request until ownership can be confirmed.

A verified account deletion request starts XRAYED's account lifecycle deletion process for account data, authored content, private product data, feedback linked to the account, and user-scoped usage records where deletion is required or reasonably feasible.

Authored public publications and private account-owned media are removed or queued for cleanup. Some storage cleanup can continue asynchronously after access ends. Other users' saved or generated records may survive as detached, de-identified records where they belong to those users rather than to the deleted account.

Live Mirror videos you kept or published are removed with their sound. A Live Mirror another member made from one of your looks stays theirs.

Deleting your account deletes your hearts and the record of how you earned and spent them, and cancels any gift card request XRAYED has not yet sent to the brand or the gift-card service.

If you signed in with Apple, you can also remove XRAYED under Sign in with Apple in your Apple Account settings.

Account deletion does not cancel an active XRAYED membership. Cancel memberships in your Apple App Store or Google Play subscription settings; deleting the account without canceling can leave the store subscription renewing. XRAYED de-identifies its own purchase records during deletion, while Apple, Google, and XRAYED's billing provider retain their own transaction records under their own policies.

• Records needed for security, abuse prevention, fraud prevention, dispute resolution, accounting, audit, or legal compliance.
• Data in backups, logs, caches, distributed copies, provider systems, or legal/security archives until those systems expire or are overwritten under their normal retention cycles.
• Content already copied, exported, screenshotted, indexed, shared, reposted, or controlled by third parties.
• Already-published marketing, press, archive, or social materials where continued use is lawful and reasonably necessary.
• A gift card already ordered or delivered, kept as a spending record with no account, email, or card link. The brand that issued a card keeps its own record of it.

XRAYED normally aims to acknowledge account deletion requests within 7 days and complete verified requests within 30 days. Some requests may take longer when verification, security review, abuse prevention, legal obligations, provider dependencies, backup cycles, or technical constraints require more time.

Contact XRAYED at support@xrayed.co. XRAYED is operated by VONDOU SRL, Rue Baron de Castro 37, 1040 Brussels, Belgium. Enterprise / VAT number: BE 0758.768.048.